Frequently Asked Questions
Everything you need to know about finding your dream dress.
Are the gowns on Kleinfeld Again brand new or pre-owned?
We offer a curated selection of both brand new samples and gently loved pre-owned designer bridal gowns to ensure every bride finds her perfect match at an accessible price.
How do I know if a dress will fit me correctly?
Since bridal sizing runs small, we provide detailed measurements for every listing. We highly recommend comparing your bust, waist, and hip measurements to the specific garment's description before purchasing.
What is your return policy for designer bridal wear?
Due to the delicate nature of our high-end inventory, all sales are final. We encourage buyers to ask detailed questions and request additional photos prior to completing their purchase.
How long does shipping take for my order?
Orders are typically processed within 3-5 business days. Domestic shipping within the US usually takes 5-7 business days, while international shipping times vary by destination.
Can I see the dress in person before buying?
As an online-first marketplace, we do not have a physical showroom for try-ons. However, we provide high-resolution imagery and detailed condition reports to give you full confidence in your purchase.
Are alterations included in the purchase price?
Alterations are not included. We recommend working with a professional bridal seamstress to tailor your gown to your specific body shape for the perfect wedding day fit.